The global on-call scheduling software market size was valued at USD 1.32 billion in 2020 and is expected reach USD 9.08 billion expand at a compound annual growth rate (CAGR) of 31.6% from 2020 to 2027. The promising market growth prospects can be attributed to the increasing need for automation of staffing and on-call communication.
On-call scheduling software enables businesses to reach out to their staff quickly. Moreover, auto-rotation features in these solutions help businesses effectively manage their staff or resources. On-call scheduling solutions help businesses in combining real-time shift calendars of employees with integrated on-call notifications while also keeping track of employee shifts for a day or a rotating schedule with the help of numerous calendar views. The software also sets quotas to ensure minimum employee staffing requirements are met based on role, number of employees, skill, and certification. The software supports businesses in notifying their employees with the right message at the right time.
Businesses are focusing on integrating on-call scheduling software into their business operations to drive business productivity. Moreover, the integration of these solutions with alerting and monitoring systems leads to more efficient teams. Admins are increasingly using on-call scheduling software to easily maintain employee shifts around the calendar to ensure there are no work gaps in coverage. Furthermore, these software solutions allow colleagues to collaborate in real-time across multiple channels.
In 2019, the solutions segment dominated the market with a revenue share of more than 60.0%. The segment is likely to exhibit promising growth prospects in near future, owing to the increasing adoption of on-call scheduling solutions by organizations and hospitals to resolve critical issues such as system downtime and patient care delays. These solutions make it easy to view, update, and create schedule coverage for any department of an organization. Moreover, they simplify the scheduling process with the help of modifying schedules and easily dispatch messages to scheduled contacts.
The on-premise segment dominated the market in 2019 with a revenue share of more than 59.0%. Numerous companies still prefer to deploy solutions on-premise. Several companies also prefer to manage their data centres in-house. These companies choose to deploy solutions on-premise to aid in managing employee operations and maintain control over all systems and data.
The medical use segment dominated the market with more than a 48.0% revenue share in 2019. On-call scheduling software solutions are being widely used in medical applications as they allow healthcare organizations to manage complex clinical work more effectively. These solutions automate the process of clinical and on-call staff schedule publication, creation, and management across departments and specialties. These solutions also act as a centralized schedule management centre, which clinicians can access directly from their mobile devices.
The On-Call Scheduling Software Market is segmented on the basis of component, deployment and application and region. On the basis of component Solutions, Services. On the basis of deployment Cloud-based, On-premise. On the basis of application Business, Medical Use, Others.
The North American region dominated the market in 2019 and accounted for over 30.0% share of global revenue. The growth can be attributed to the presence of several prominent vendors in the region, such as Everbridge, Inc.; ServiceNow, Inc.; and Spok, Inc. Businesses in this region are striving to improve business process efficiency, reduce costs, and enhance the productivity of their employees. This, in turn, is expected to create growth opportunities for regional market growth.
Asia Pacific is expected to register the highest CAGR over the forecast period. In the region, changes in consumer behaviour patterns across numerous business sectors, such as corporates and hospitals, have compelled organizations to adopt digitalization in their businesses. This, as a result, is expected to create growth opportunities for cloud-based on-call scheduling software in the region. A large number of small and medium enterprises in the region are focusing on reducing their administration cost, thereby creating growth opportunities for the regional market.
Key companies are: 1Call - Division of AMTELCO; Adjuvant Technologies, LLC; Ambs Call Center, Central Logic Inc.; Everbridge, Inc.; Kronos Incorporated; Lightning Bolt Solutions; MDsyncNET; OpenTempo; ServiceNow, Inc.; Shift Administrators LLC; Spok, Inc.
On-call scheduling software enables businesses to reach out to their staff quickly. Moreover, auto-rotation features in these solutions help businesses effectively manage their staff or resources. On-call scheduling solutions help businesses in combining real-time shift calendars of employees with integrated on-call notifications while also keeping track of employee shifts for a day or a rotating schedule with the help of numerous calendar views. The software also sets quotas to ensure minimum employee staffing requirements are met based on role, number of employees, skill, and certification. The software supports businesses in notifying their employees with the right message at the right time.
Businesses are focusing on integrating on-call scheduling software into their business operations to drive business productivity. Moreover, the integration of these solutions with alerting and monitoring systems leads to more efficient teams. Admins are increasingly using on-call scheduling software to easily maintain employee shifts around the calendar to ensure there are no work gaps in coverage. Furthermore, these software solutions allow colleagues to collaborate in real-time across multiple channels.
In 2019, the solutions segment dominated the market with a revenue share of more than 60.0%. The segment is likely to exhibit promising growth prospects in near future, owing to the increasing adoption of on-call scheduling solutions by organizations and hospitals to resolve critical issues such as system downtime and patient care delays. These solutions make it easy to view, update, and create schedule coverage for any department of an organization. Moreover, they simplify the scheduling process with the help of modifying schedules and easily dispatch messages to scheduled contacts.
The on-premise segment dominated the market in 2019 with a revenue share of more than 59.0%. Numerous companies still prefer to deploy solutions on-premise. Several companies also prefer to manage their data centres in-house. These companies choose to deploy solutions on-premise to aid in managing employee operations and maintain control over all systems and data.
The medical use segment dominated the market with more than a 48.0% revenue share in 2019. On-call scheduling software solutions are being widely used in medical applications as they allow healthcare organizations to manage complex clinical work more effectively. These solutions automate the process of clinical and on-call staff schedule publication, creation, and management across departments and specialties. These solutions also act as a centralized schedule management centre, which clinicians can access directly from their mobile devices.
The On-Call Scheduling Software Market is segmented on the basis of component, deployment and application and region. On the basis of component Solutions, Services. On the basis of deployment Cloud-based, On-premise. On the basis of application Business, Medical Use, Others.
The North American region dominated the market in 2019 and accounted for over 30.0% share of global revenue. The growth can be attributed to the presence of several prominent vendors in the region, such as Everbridge, Inc.; ServiceNow, Inc.; and Spok, Inc. Businesses in this region are striving to improve business process efficiency, reduce costs, and enhance the productivity of their employees. This, in turn, is expected to create growth opportunities for regional market growth.
Asia Pacific is expected to register the highest CAGR over the forecast period. In the region, changes in consumer behaviour patterns across numerous business sectors, such as corporates and hospitals, have compelled organizations to adopt digitalization in their businesses. This, as a result, is expected to create growth opportunities for cloud-based on-call scheduling software in the region. A large number of small and medium enterprises in the region are focusing on reducing their administration cost, thereby creating growth opportunities for the regional market.
Key companies are: 1Call - Division of AMTELCO; Adjuvant Technologies, LLC; Ambs Call Center, Central Logic Inc.; Everbridge, Inc.; Kronos Incorporated; Lightning Bolt Solutions; MDsyncNET; OpenTempo; ServiceNow, Inc.; Shift Administrators LLC; Spok, Inc.
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